How to buy - frequently asked questions (FAQs)

How do I place an order?

We accept orders by the following methods:
  • Online (secure): you can give us an inquiry here directly (you detail information needed).
  • Offline: please see the contact us page for telephone, fax, and email details.

Where do you ship to?

We ship to more than 100 countries by express courier delivery. For country-specific shipping information, please go to the Contact us page and select your country from the dropdown menu at the top of the page. Or you can contact with our distributor in your country.

What are the advantages of buying at Multisciences(MTS)?

  • Direct contact: if there are any problems with your order we can contact you directly to keep you informed, so that you can plan your experiments.
  • Immediate confirmation email/fax: if any of the details are incorrect you can immediately inform us, thus reducing any unnecessary delays.
  • Speed: our systems enable us to process purchases faster.
  • Fast and easy re-ordering: your details are stored for future purchases. Next time just select your product(s) and enter your purchase order number or credit card details.

What is a Purchase Order Number ('PON')?

Most organizations give a purchase order reference number (PON) to each order that is sent to a supplier. In turn, the supplier will include this PON on their invoice thus enabling the organization's administration to easily confirm that the supplier's invoice is valid. Therefore, please obtain a PON from your administration and include this information with your order. If your organization does not use formal PONs and you wish to buy online, please enter your initials and today's date into the PON field on the online order form.

How can we pay?

All payment details are described on the invoice that you will receive after your order is dispatched. The invoice will be sent to the billing address you specify and this can be different to the delivery address for the products.